Refund & Cancellation Policy
Last updated: July 15, 2026
1. Nature of the Service
SmarterScript is an instant-access digital service. Purchases unlock AI credits that are consumed in real time to generate viral scripts, hooks, visual suggestions, stock-clip searches, and ElevenLabs-powered AI voiceovers. Access is delivered immediately after payment is confirmed, with no physical goods or shipping involved.
2. Non-Refundable Once Used
Because every generation triggers immediate, non-recoverable computational and third-party API costs (AI models and ElevenLabs voice synthesis), all sales are strictly NON-REFUNDABLE once any part of the purchase has been consumed. This includes cases where:
- One or more AI credits have been used, even partially.
- One or more scripts, hooks, or visual suggestions have been generated.
- One or more AI voiceovers have been generated, played, or downloaded.
- The purchased credits have been transferred into your balance and any generation has taken place afterwards.
We do not issue partial or pro-rated refunds for unused credits remaining in an account after any consumption has occurred.
3. 14-Day Refund Window (Unused Purchases Only)
A refund may be requested within 14 calendar days of the purchase date, and is granted only if ALL of the following conditions are met:
- The request is submitted within 14 days of the original transaction.
- 100% of the purchased credits remain unused (0% consumption).
- No scripts, hooks, clip searches, or voiceovers have been generated using the purchase.
- The account shows no evidence of abuse, fraud, or violation of our Terms of Service.
Approved refunds are returned to the original payment method through Lemon Squeezy, our merchant of record, and typically appear within 5–10 business days depending on your bank or card issuer.
4. Subscriptions & Cancellations
Monthly subscriptions renew automatically until cancelled. You remain in control at all times:
- You may cancel your subscription at any time from your dashboard or the Lemon Squeezy customer portal linked in your purchase receipt email.
- Cancellation stops all future billing cycles immediately.
- Cancellation does not grant a retroactive refund for the current billing period.
- You keep access to your remaining credits and premium features until the end of the period you already paid for.
5. Technical Faults & Billing Errors
If a verified billing error occurs — such as a duplicate charge, an amount charged that does not match the advertised price, or a successful payment that fails to credit your account — contact support and we will investigate. Where the fault is confirmed on our side, we will correct your credit balance or issue a full refund of the affected transaction, whichever is appropriate.
6. Failed or Undelivered Generations
If a generation fails due to a technical error on our side, the consumed credits are automatically refunded to your balance. If an automatic refund did not occur, contact support with the approximate time of the failure and we will restore the credits manually.
7. How to Request a Refund
Send an email to support@smarterscript.io from the email address associated with your account, including:
- Your account email address.
- The Lemon Squeezy transaction ID or invoice number from your receipt.
- The purchase date and the plan or credit pack purchased.
- A short description of the reason for your request.
We aim to review and respond to every refund request within 5 business days.
8. Chargebacks
Please contact us before opening a chargeback or payment dispute. Most issues are resolved quickly by email. Accounts subject to a chargeback may be suspended pending resolution.
9. Merchant of Record
Orders and payments are processed by Lemon Squeezy, which acts as the merchant of record for all purchases. Lemon Squeezy's own buyer terms apply in addition to this policy, and Lemon Squeezy may contact you regarding billing matters.
10. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. The version published on this page at the moment of your purchase is the version that applies to that purchase.
11. Contact
Questions about refunds, cancellations, or billing? Email support@smarterscript.io and our team will be happy to help.